Rolute Residential Contact Suggestions Our Clients
   
   
 
Contents

What to expect
Additional Services
Once we finish

 
What to Expect From Our Residential Service

UPON ARRIVAL
When our crew arrives, they will introduce themselves before they begin work. Since every house is different, they will walk around the building to determine their approach.
You are free to let our workers know where you prefer they start working. If you do not have a preference, they will normally start with the inside of the top floor.

HOW MUCH TIME WILL IT TAKE?
In most cases, we assign as many workers to a job as are needed to complete it in one day or less. On rare occasions, one day is not enough, and we will make the necessary arrangements at the time of scheduling. Should we miscalculate the time needed to finish, and are required to return another day, our office will contact you to set up a completion date.

CLEANLINESS
Our system uses very little water, and we make every effort to avoid tracking dirt or water into your home. Our workers will gladly remove their shoes while working inside your home if you request it.

MOVING HOUSEHOLD ITEMS
We understand that your household items are valuable to you and would not want to be responsible for their damage. Therefore, we ask that you remove any items that are either attached to the windows or located on the sills to minimize the risk of breakage or water damage. Should you forget to move an item, we will carefully place it out of the way.
Any movable furniture that needs to be set aside in order to access a window will be moved by our workers, and then returned to its place once they are finished. Though it is easier to clean a window with no curtains, it is not necessary for window treatments to be removed in most cases. However, if a window is trimmed with a full panel, it may have to be removed. Many customers find this to be a convenient time to clean their curtains and remove them prior to our arrival for that purpose.

OUTSIDE USE OF LADDERS
When using ladders outside, our workers are trained to be safety conscious. We are also careful to position ladders where they will not damage your landscaping. For example, sometimes in setting up ladders, bark mulch is disturbed, but we make sure to smooth it out when we are done.

To protect the surfaces of your house from scuffs or dents, we use soft rubber pads called "bumpers" at the tops of our ladders.

INSIDE USE OF LADDERS
In some homes, we may have to use a step ladder or even an extension ladder inside the house in order to access higher windows. Before taking a ladder inside, we clean the feet to avoid tracking in dirt or staining flooring and carpets. In the case of extension ladders, we place a rubber-backed mat under the feet, which also prevents the ladder from slipping. We place bumpers at the tops of extension ladders to prevent marking or staining walls.

In some situations, our workers will place drop cloths in order to avoid wetting furniture or carpets.

CLEANING SCREENS
As a standard practice, we wipe screens down with a damp sponge as we clean each window. This helps to extend the cleanliness of your windows.

BROKEN SEALS
Many new homes have ìthermo-paneî windows. This type of window has two panes of glass sealed together with a gas-filled space in between to act as an insulator. The factory seals in these windows sometimes break during shipping or with the settling of a house, which, over time, allows moisture to become trapped between the panes of glass and creates a gray or white residue which cannot be removed. We can still clean the outer surfaces, but it would be necessary to contact a retail window outlet if you choose to replace the glass.

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Additional Services

The following services require additional labor beyond normal window cleaning and involve an extra fee. When we call you to schedule your window cleaning, please let us know if you choose any of these services so that we can allow enough time to complete the work. Our representative will give you the price for the additional services when he submits a proposal.

SCRAPING
Any small adhesions that do not wash off, such as paint spots or tape glue, are scraped off when we wash a window. However, if several windows need excessive scraping to make them look clean, we charge an additional amount to cover the extra labor involved.

"SCREEN BURN"
Some windows have ìscreen burnî which can appear as anything from small water spots to a heavy gray haze on the outside of the glass. This occurs as a result of rain water passing through the screen and depositing oxidized metal onto the glass. These deposits do not wash or scrape off, and a special treatment must be used to res-tore the glass to its original shine. If our representative notices this condition on any of your windows, he will discuss it with you the first time we look at your house.

AIR CONDITIONERS
Many homes have air conditioners installed in a win-
dow. If a unit is permanently installed, we simply clean the inside and outside of the window surfaces that are exposed.

Some A/C units are removable, in which case we offer three options:
a) We can leave the unit in and clean exposed surfaces only, as described above, at no additional charge.
b) We can remove the unit from the window, place it
on a mat or old towel that you provide, and leave it out.
c) After cleaning the window, we can replace the unit into its original position.

There is an extra fee for handling an air conditioner.
We reserve the right not to remove a unit if we feel it is larger or more involved than we can handle safely.

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Once We Finish

BILLING AND PAYMENT
When we have finished cleaning your windows, and
once you have inspected our work and are fully satisfied, our workers will submit an invoice. Payment with cash, check or credit card is due upon completion of work unless prior arrangements have been made.

PLEASE HELP US IMPROVE
We welcome positive and helpful comments from all of our clients. A few days after we clean your windows, someone from our office will call you and ask about your experience with Bell Window Cleaning. We ask that you be frank in order to help us improve our service.

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If you have any questions or require additional information, please contact us. We look forward to hearing from you soon.

 
   
     

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