When our crew arrives, they will introduce themselves before they begin work. Since every house is different, they may walk around the building to determine their approach. You are free to let our workers know where you prefer they start working. If you do not have a preference, they will typically start with the inside of the top floor.

In most cases, we assign as many workers to a job as are needed to complete it in one day or less. On rare occasions, one day is not enough, and we will make the necessary arrangements at the time of scheduling. Should we miscalculate the time needed to finish, and are required to return another day, our office will contact you to set up a completion date.

Our system uses soapy water and squeegees, and we make every effort to avoid tracking dirt or dripping water in your home. Our workers will gladly remove their shoes or cover them with booties while working inside your home if you request it.

We understand that your household items are valuable to you and would not want to be responsible for their damage. Therefore, we ask that you remove any items that are either attached to the windows or located on the sills to minimize the risk of breakage or water damage. Should you forget to move an item, we will carefully place it out of the way. 
Any movable furniture that needs to be set aside in order to access a window will be moved by our workers, and then returned to its place once they are finished. Though it is easier to clean a window with no curtains, it is not necessary for window treatments to be removed in most cases. However, if a window is trimmed with a full panel, it may have to be removed. Many customers find this to be a convenient time to clean their curtains and remove them prior to our arrival for that purpose.

When using ladders outside, our workers are trained to be safety conscious. We are also careful to position ladders where they will not damage your landscaping. For example, sometimes in setting up ladders, bark mulch is disturbed, but we make sure to smooth it out when we are done.

To protect the surfaces of your house from scuffs or dents, we use soft rubber pads called "bumpers" at the tops of our ladders.

In some homes, we may have to use a step ladder or even an extension ladder inside the house in order to access higher windows. Before taking a ladder inside, we clean the feet if necessary to avoid tracking in dirt or staining flooring and carpets. In the case of extension ladders, we place a rubber-backed mat under the feet, which also prevents the ladder from slipping. We place bumpers at the tops of extension ladders to prevent marking or staining walls.

In some situations, our workers will place drop cloths in order to avoid dripping on furniture or carpets.

As a standard practice, we wipe screens down with a damp sponge as we clean each window. This helps to extend the cleanliness of your windows. Taking screens outside to hose them down, if requested, incurs an extra fee of $2 - $3 per screen.

Many homes have "thermo-pane" windows. This type of window has two panes of glass sealed together with a gas-filled space in between to act as an insulator. The factory seals in these windows sometimes break during shipping or with the settling of a house, which, over time, allows moisture to enter and become trapped between the panes of glass and creates a gray or white residue which cannot be removed. We can still clean the outer surfaces, but it would be necessary to contact a retail window outlet if you choose to replace the glass.